At vipph, your privacy matters. This Privacy Policy explains what personal information we collect from players in the Philippines, how we use it, and the steps we take to keep it safe. By registering an account or using our platform, you agree to the practices described here.
A clear breakdown of how vipph handles your personal data on our Philippines platform.
When you register an account on vipph, we collect basic personal details such as your name, date of birth, email address, and mobile number. We also collect your preferred payment method details and transaction history to process deposits and withdrawals in Philippine pesos. During gameplay, we may record session data including game activity, device type, and IP address to ensure platform security and fair play. If you contact our support team, we retain records of that communication to improve our service quality. We may also collect information you voluntarily provide when participating in promotions or completing account verification steps. All data collected is limited to what is genuinely necessary for operating the platform and serving Filipino players effectively. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
The personal information we collect is used primarily to create and manage your account, process financial transactions, and deliver a smooth gaming experience on our mobile platform. We use your contact details to send important account notifications, security alerts, and updates about changes to our terms or policies. Transaction data helps us detect and prevent fraudulent activity, ensuring that all players on the platform are protected. Where you have opted in, we may use your email or mobile number to inform you about relevant promotions available to players in the Philippines. We analyse aggregated, anonymised usage data to improve platform performance, fix technical issues, and develop new features. Your data is never used for purposes beyond what is described in this policy without your explicit consent. We are committed to using your information only in ways that are fair, transparent, and consistent with Philippine data privacy regulations.
vipph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers — such as payment processors and identity verification partners — who assist us in operating the platform, and all such partners are bound by strict confidentiality agreements. In certain circumstances, we may be required to disclose personal information to regulatory authorities or law enforcement agencies in the Philippines if compelled by law or court order. Internal access to your data is restricted to authorised personnel who need it to perform their job functions, and all staff are trained on data handling obligations. We do not share your data with other players or make any account information publicly visible. Any third-party tools used for platform analytics operate on anonymised, aggregated data only and cannot identify individual users. You can request a full account of who has accessed your data by contacting our support team.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records are kept for a minimum period required by applicable financial regulations to support auditing and dispute resolution processes. If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or legitimate business necessity. Data related to responsible gaming self-exclusion requests may be retained for longer periods to prevent re-registration during an exclusion period. We regularly review our data retention practices to ensure we are not holding information longer than necessary. You may request early deletion of your personal data by submitting a written request to our support team, subject to any legal retention requirements. Our data storage systems are located in secure environments with access controls appropriate to the sensitivity of the information held.
Under the Philippine Data Privacy Act, you have clear rights over your personal information.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. This right helps you stay informed about exactly what data vipph holds on your behalf.
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your account settings, or contact our support team for assistance with more complex corrections. Keeping your information accurate helps us serve you better and ensures your transactions are processed correctly.
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations. Erasure requests are reviewed on a case-by-case basis and processed promptly where no legal barrier exists. Closing your account does not automatically trigger immediate deletion, but we will action erasure requests submitted through our support team.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. If you no longer wish to receive promotional communications from us, you can opt out through your account preferences or by contacting support. We will honour all valid objection requests without affecting your ability to continue using the platform.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used format. This allows you to transfer your information to another service if you choose to do so. Portability requests are handled by our support team and processed within a reasonable period following identity verification.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact our support team first so we can attempt to resolve any concerns directly and promptly. We take all privacy complaints seriously and are committed to addressing them in good faith.
Security is built into every layer of the vipph platform to protect Filipino players.
vipph implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols, ensuring that your account credentials and financial information remain confidential during every session. Our servers are hosted in secure data centres with physical access controls, continuous monitoring, and regular security audits to identify and address potential vulnerabilities. We apply strict access controls internally, meaning only authorised personnel with a legitimate need can access player data, and all access is logged and reviewed. Passwords are stored using strong hashing algorithms and are never stored in plain text under any circumstances. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and the relevant Philippine authorities in accordance with our legal obligations. We also encourage players to use strong, unique passwords and to enable any available account security features to further protect their own accounts.
Our FAQ page covers common questions from Filipino players. If you are ready to get started, creating a free account takes just a few minutes.